Terms of Use

Privacy Policy Updated: 9/28/2024

TheraCare Las Colinas is committed to protecting your privacy. To better protect your privacy, we provide this notice explaining our practices.

INFORMATION COLLECTION AND USE

• Information collected includes typical web analytics, such as:

• Information collected may also include that which is voluntarily submitted by you to TheraCare (for example, through web forms). The information may include that which is:

• web browser and operating system software characteristics, such as type and version;

• internet protocol (IP) address, host name, and service provider;

• date and time of visits;

• referring links, search keywords, or web addresses of sites visited;

• and web browsing behavior, such as pages visited, files downloaded, errors encountered, time elapsed, and other interactions.

  THIRD-PARTY TRACKING TOOLS

  TheraCare Las Colinas uses third-party web analytics services and applications to monitor and improve sites and to provide ads and other information that may be of interest to you. Several such services are by Google, Inc. Google Analytics uses cookies to collect information such as URLs, Internet domain and host names, browser software, and the date and time that the user visits the site. This information is used to monitor the effectiveness of the website and to consider potential improvements to the website and for marketing.

  Please visit the following pages for more information on Google Analytics terms of use and Google's privacy practices. To opt out of Google's data collection, read more about the Google Analytics opt-out browser add-on.

• We will not sell, share, trade or otherwise use any information you provide unless you expressly provide in writing permission for such use. We collect this information to improve our service, and to help us determine your individual needs so we may serve you better individually, as well as collectively.

  We will not sell, share, trade or otherwise use any health information under any circumstances. If you require health information, you must request it from us directly via a Health Records Request form.

• We may also collect non-personally identifiable information about you, such as your use of our websites, communication preferences, aggregated data relative to your Services, and responses to promotional offers and surveys. We may use or disclose aggregate information only where no individual is identified for a number of purposes, including: (a) Compiling aggregate statistics of usage for improving the website; (b) Developing, maintaining and administering the website; and (c) Following up on comments and other messages that you submit to us through the web site.

  Please note, to better safeguard your information, please do not include any credit card information in your electronic communication unless it is specifically required by us as part of Services or transaction fulfillment process sites, or our customer contact process.

  SECURITY

  This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. If our site allows you to enter sensitive information (such as a credit card number) on order firms, we encrypt the transmission of that information using secure socket layer technology (SSL).

  We may also at times provide information about you to third parties to provide various services on our behalf, such as providers who process credit card payments. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, buying, selling, storing or using your personally identifiable information for any secondary purposes.

  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is one hundred percent (100%) secure, however. Therefore, we cannot guarantee absolute security.

   COLLECTION AND USE OF PERSONAL INFORMATION OF CHILDREN UNDER AGE 13

  We are committed to protecting the online privacy of children. In accordance with the Children’s Online Privacy Protection Act (”COPPA”), we will not knowingly collect any personally identifiable information from children under the age of thirteen (13) without first obtaining parental consent. Prior to providing any personally identifiable information (your name, email address, address, phone number etc.), children under the age of thirteen (13) must have a parent or legal guardian on file in the client portal.

  CHANGES IN OUR PRACTICES

  We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

  If we make material changes to this Policy, we will notify you on our website and by email at least thirty (30) days prior to the implementation of the changes.

  HEALTH INFORMATION PRIVACY NOTICE

• This Section refers to your “health information”. This means all information that identifies you and relates to your past, present or future physical or mental health or condition including information about payment and billing for the health care services you receive.

• We understand that your medical information is personal and we are committed to its protection. We create a record of the care and services you receive to ensure that we are providing quality care and to comply with legal requirements. This notice applies to all your medical information that we maintain, whether created by our staff or others.

• For Payment. We may disclose your medical information so that treatment and services you receive may be billed by us to a third party. For example, your health plan may need to know about treatment you received so they will pay us for the services provided. We may also disclose your medical insurance information to obtain prior approval from your health plan.

• For Healthcare Operations Purposes. We may use and disclose your medical information for our internal operations, such as business management, and administrative activities, legal and auditing functions, and insurance-related activities. We may use medical information to make sure that all of our patients receive quality care, such as reviewing our processes or to evaluate the performance of evaluating for you. We may also disclose information to doctors, nurses, technicians, and other personnel for review and learning purposes. We may remove information that identifies you from this set of information so others may use it to study healthcare and healthcare delivery without learning a specific client identity. Under certain circumstances, we may disclose your medical information for the healthcare operations of other healthcare providers.

• Notification. We may release your medical information to notify a family member, personal representative or another person responsible for your care of your location, general condition, or death. We also may release your medical information for certain disaster relief purposes.

• Worker's Compensation. We may release medical information about you for worker’s compensation or similar programs, which provide benefits for work related injuries or illnesses.

• Right to Inspect and Copy. In most cases you have the right to inspect or receive a copy of your medical information (or have a copy provided to an individual whom you designate) when you submit a written request. If your medical record is maintained electronically in a designated record set, you have the right to request a copy of the information in an electronic form and format. We may deny your request in certain circumstances. If you are denied access to your medical information, you may appeal.  

  CONTACT INFORMATION

• If you have questions about this notice or want to talk about a problem without filing a formal complaint, please contact at the following number: (682) 253-2510.

  If you believe your privacy has been violated, you may file a complaint with our organization or with the Secretary of the U.S. Department of Health and Human Services. Information about how to file a complaint with the Department of Health and Human Services may be found at the following website: http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html. You will not be penalized for filing a complaint.

• If you have any questions about this Privacy Policy, please email support@theracarelascolinas.com or call (682) 253-2510.